When I draft Alibaba trade assurance order to customer, when they see 3% alibaba service fee, they will message me: I have been purchased more than 10 years, never see this charge, pls remove it, do not fool me, bla bla....
Today let us talk about Alibaba service fee.
-1. What is Alibaba service fee?
When you make payment by alibaba trade assurance order, the seller will have a bill from alibaba, 2% or 3% of total amount ( product cost + shipping cost). When seller quote customer based on EXW terms, on small amount order or profit limited situation, obviously seller will do not stand the service fee. Because Alibaba trade assurance order is protecting buyer's right.
Why some customer do not receive this bill before? Because "the wool comes from the sheep."
For example, based on EXW terms, product value 1000USD, shipping fee 500USD, 3% alibaba service fee will be: (1000+500)*3%=45USD. Some seller choose plus alibaba service fee on shipping cost: 500+45=545USD, in this way, buyer do not see the service fee bill and seller do not pay extra, actually still buyers pay the 45USD service fee, that's it.
-2. Which situation 2% which situation 3% service fee?
It depends on seller whether join in "Easy Return" label activity. All "Easy Return" labeled product is 3% service fee, do not join in "Easy Return" is 2% alibaba service fee.
But if do not join in "Easy Return" label, the product ranking on website will low, so most seller have to join in "Easy Return" activity.
-3. what guarantee provided by Alibaba trade assurance order?
A. Don't worry money safety or supplier receive money but don't shipping products.
B. When have argument, can apply arbitration on alibaba order ask for compensate.
C. All purchasing process even shipping can be tracking online.
-4. Large amount order how to save alibaba service fee?
You can ask supplier provide a Alibaba.com pay's account, belong to T/T transfer, still belong to aliabab trade assurance order, but save service fee.
-5. Does it necessary to use alibaba trade assurance order?
A. Necessary for money, product and shipping safety.
B. Except advertisement, seller's online selling performance decide the product ranking on alibaba too, so most seller would like to.